Products delievered by download are available in your account immediately after payment. Login and choose "My Account" (top of page), Click "Completed Orders". You will see the product name listed - at the end of product name click (Download Files). Choose to Open in Folder. Copy documents and SAVE on your desktop or other folder to make it easy to access later. Once done, you will not need to redownload the file. Once saved, you can edit and customize your purchase.
We can ship to virtually any address.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All items are shipped within 1-2 business days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Due to the reproducibility of products delivered in electronic format (via download or CD), compliance manual and compliance forms set are NOT refundable after purchase.
You may return other (non compliance, or non CD format or non download format) shipped products that are new, sealed, unopened items within 30 days of delivery for a refund. A restocking fee of 10% may apply. Shipping is not refundable, and return shipping is the responsibility of the customer.
Should you receive a download product, or shipped product that is defective, please contact us immediately, we will replace or exchange the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item that is acceptable for return, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Credit Card Charges & Fulfillment
Fullfillment is provided by BodyZone, LLC. Please note when paying by credit card the charge will appear as "BodyZone" on your statement. Packages ship via USPS Priority from BodyZone.com Fulfillment.